Returns

  • Can I return for an exchange?

    We regret to inform you that we do not offer an exchange service. Please return your item(s) and place a new order for a replacement. Your refund will be processed upon receipt of the returned item. For assistance on how to return, you can refer to our guide by clicking this link - https://www.pu...

  • Do you have my return?

    Once your return has been delivered to our warehouse, it typically takes us up to 5 business days to process it. You will receive an email confirmation once your return has been processed and your refund has been initiated. If you require further assistance or have any concerns about your return...

  • Have you received my return?

    Please use the barcode on your postage receipt to track the parcel. Once the order has been delivered please allow 5 working days for the refund to be processed, you will receive a confirmation email once the refund has been made. If you do not receive a refund within the time-frame advised ple...

  • How do I create a returns label for a UK order

    PLEASE USE THE LINK BELOW TO GENERATE A RETURN LABEL HTTPS://PUBLICDESIRE.RETURNS.INTERNATIONAL/ THE COST OF THE RETURN LABEL IS AS FOLLOWS: INPOST - £2.50 (PLEASE NOTE, YOU CAN ONLY RETUIRN ONE PARCEL PER LOCKER. YOU ARE ABLE TO BUNDLE UP TWO BOXES TOGETHER AND PLACING IN A SINGLE BAG. IF THE...

  • How do I return from outside of the UK?

    YOU CAN CERTAINLY RETURN YOUR ITEM FOR A REFUND IF IT IS UNWORN AND IN THE ORIGINAL PACKAGING AND WITHIN 28 DAYS FROM DELIVERY TO YOU. SADLY WE ONLY OFFER REFUNDS FOR THE ITEM. PLEASE ENSURE YOU INCLUDE THE RETURNS FORM INCLUDED IN THE PARCEL OR IF YOU DID NOT RECEIVE A RETURNS FORM, A COVERING ...

  • How do I return? (UK)

    YOU MAY RETURN ANY ITEM WITHIN 28 DAYS OF RECEIPT FOR A FULL REFUND PROVIDED THE ITEM IS IN ITS ORIGINAL, UNUSED CONDITION. SADLY WE DON'T OFFER EXCHANGES AND THE ITEM CAN ONLY BE RETURNED FOR A REFUND. HOW DO I RETURN MY ITEM? GENERATE YOUR RETURN LABEL TO STICK ONTO THE OUTSIDE OF YOUR PARCE...

  • How long do I have to return?

    You have 28 days from the date the order is received to return any unsuitable items to us. Please ensure that the item(s) are returned to us are unworn, in the original packaging and box.

  • I am having difficulties creating a return label.

    We apologise for any inconvenience. Please visit our return portal using the link below: https://www.publicdesire.com/pages/returns If your order number is not recognized in the return portal, please make sure that you are entering the correct order number, including any letters (e.g., PD-UK123...

  • I am having trouble generating a return label using the zigzag portal

    Please ensure you are entering the order number with the letters PD- on the first line and the email address linked to your order on the second line to generate your returns label. If you are still having problems generating the return label, please contact our support team for further assistanc...

  • I don’t have a printer, can you send me a QR code label?

    No worries, we can generate the returns label for you to avoid any further delays in returning the item. We would appreciate it if you could send a payment of (£2.50) to cover the cost of the Royal Mail QR code label. You can make a payment via PayPal to checkout@publicdesire.co.uk. Please emai...

  • The tracking shows my return was delivered to you but I've not received a refund

    Due to the high volume of returns we receive, we kindly ask that you allow up to 10 working days for us to process your refund once the item(s) is returned to us. Rest assured that our Returns Team is working diligently to process your return as quickly as possible. Once your refund has been pro...

  • What is the difference between Inpost and Royal Mail return?

    The main difference between the InPost and Royal Mail labels is the drop-off locations. InPost allows you to drop off your return at one of their lockers, which are available 24/7 and can be found in various convenient locations. Royal Mail, on the other hand, requires you to drop off your return...

  • Why you do not offer free return?

    Similar to many other online retailers in the footwear industry, we do not provide free returns. The return fee you encounter assists in covering the costs related to shipping and handling for the delivery of your order. Our goal is to offer exceptional service while also maintaining affordable p...