YOU MAY RETURN ANY ITEM WITHIN 28 DAYS OF RECEIPT FOR A FULL REFUND PROVIDED THE ITEM IS IN ITS ORIGINAL, UNUSED CONDITION.
SADLY WE DON'T OFFER EXCHANGES AND THE ITEM CAN ONLY BE RETURNED FOR A REFUND.
HOW DO I RETURN MY ITEM?
GENERATE YOUR RETURN LABEL TO STICK ONTO THE OUTSIDE OF YOUR PARCEL WITH ZIGZAG:
HTTPS://publicdesire.returns.international/
THE COST OF THE RETURN LABEL IS AS FOLLOWS:
- INPOST - £2.50 (PLEASE NOTE, YOU CAN ONLY RETUIRN ONE PARCEL PER LOCKER. YOU ARE ABLE TO BUNDLE UP TWO BOXES TOGETHER AND PLACING IN A SINGLE BAG. IF THERE ARE MULTIPLE ITEMS THEN YOU WILL HAVE TO GENERATE A SEPARATE RETURNS CODE USING THE SAME PORTAL).
- ROYAL MAIL - £2.50
MAKE SURE ALL OLD LABELS ARE COVERED ON THE OUTSIDE OF YOUR PARCEL. PLEASE KEEP THE PROOF OF POSTAGE RECEIPT IN CASE YOUR PARCEL GETS LOST. YOUR REFUND WILL BE PROCESSED WITHIN 10 WORKING DAYS FROM RECEIPT AND WILL BE REFUNDED TO YOUR ORIGINAL PAYMENT METHOD. YOU WILL RECEIVE AN EMAIL ONCE YOUR REFUND HAS BEEN PROCESSED.